Guarantee
All hosting accounts have a full money back
guarantee. Upon cancellation within 30 days of
payment, if the account holder is not satisfied
for any reason, the amount refunded will be the
dollar amount paid to LongIslandWebHosting.com by
the account holder. Domain registration fees are
not refundable.
Termination of Service
Refunds for accounts cancelled after the first
30 days will be granted ONLY for full/partial
months that you have paid for but not used. The
contract may be cancelled without stating the
reason by either of the contracting parties. The
Client may cancel the Website Hosting Agreement
with us at any time, by giving us one month's
written notice, provided that payment is
up-to-date. A pro-rata refund for accounts
cancelled after the first 30 days will be
granted for any unused period of the advance
payment within thirty (30) days of the
termination of the validity of this contract.
All other claims and obligations of a monetary
nature ensuing from this contract shall be
settled by the contracting parties at the latest
within thirty (30) days of the termination of
the validity of this contract.
You are responsible for making sure that we have
your current and correct contact information on
file, by frequently logging into your billing
account. We reserve the right to send
announcements and invoices relating your hosting
account and domain name with us. No more than
twice a month we may email you information on
promotions or discounts relevant to your hosting
or domain account with us. We ask that you not
report these messages as spam to spamcop or any
other similar service, because that makes more
work for us and less benefits for other
customers. Doing so may be considered grounds
for termination of your account.
Privacy
LongIslandWebHosting.com will NOT sell, trade or
otherwise disclose your email address or any
other contact information to any third party
except under the direction of law enforcement
officials.
We will also not reference any web sites that we
host unless we have the consent of the web site
owner.
Downtime and backups
We will make every reasonable attempt to avoid
unexpected server downtime and to ensure that
all accounts are well taken care of. We cannot
guarantee or predict server downtime. Any
network problem, or outage, is not covered under
any guarantee or warranty and will not be
grounds for reimbursement for any subsequent
financial damages or losses. All account data
backups are the account holder's responsibility.
LongIslandWebHosting.com is NOT responsible for
your data backup or subsequent loss. Shared
hosting accounts should not be used for mission
critical websites or email that require absolute
redundancy.
Unsolicited E-mail (anti-spam policy)
Accounts caught sending unsolicited (as defined
by LongIslandWebHosting.com) email or Usenet
postings, either through our servers or to
promote a web site on our servers will be
terminated immediately, will not qualify for a
refund and will be charged $50 per complaint
filed. Accounts terminated for sending
unsolicited email or Usenet posts give up all
rights to any backups and technical support
associated with this and ALL accounts hosted on
any and all LongIslandWebHosting.com servers and
network. You may not create email forwards which
forward to an email address not accessible by
you, unless the recipient has specifically
consented for you to do so.
LongIslandWebHosting.com reserves the right to
investigate accounts accused of sending
unsolicited emails, or Usenet postings, in any
way deemed necessary. This includes suspending
the accused account, during the pending
investigation.
Sites promoting, advertising or otherwise making
available tools, information and/or software for
the purpose of sending unsolicited email or
Usenet postings will be shut down without
notice. We reserve the right to cancel all
hosting accounts of anyone having an account
suspended for sending spam. We will make
available, upon request, the source of the
complaints. We will NOT make available the
actual complaint, if it means giving out
individual contact information of the person
filing the complaint. WE STRONGLY SUGGEST THAT
YOU AVOID USING THIRD PARTY MAILING LISTS - EVEN
IF THEY ARE GUARANTEED TO BE CLEAN!!!
Although we have a ZERO TOLERANCE POLICY on
unsolicited email/spam, we are not unreasonable
and will review each situation with discretion.
However, we can and will enforce our Terms of
Service.
*Unsolicited is defined by LongIslandWebHosting.com as: E-mail sent to recipients who have
not asked to be contacted by you or Usenet
postings (that are cross-posted to more than
three newsgroups and/or posted in newsgroups
where this is against that groups FAQ or
charter), for the sole purpose of promoting a
website or commercial business on our servers.
Excessive Bandwidth Use
If your hosting account with LongIslandWebHosting.com goes over the bandwidth allowance set
for that account, you agree to pay for that
overage. All of our Cpanel hosting accounts have
bandwidth restrictions set.
Account Termination
Violation of our anti-spam policy will be
grounds for immediate account termination. Web
sites deemed offensive, pornographic or racially
degrading by LongIslandWebHosting.com will be
removed from our servers without notice. Abusive
behavior of any type will not be tolerated. Web
sites promoting, making available or otherwise
contributing to software piracy, hacking,
spamming, denial of service attacks and/or
damage to commercial networks or servers will be
removed from our servers without notice and
illegal acts will be reported and prosecuted.
Free For All (FFA) link sites and using your
account for IRC/BBN purposes is not allowed on
our servers.
Accounts using up enough server resources to
slow or crash a server will be shut down. If an
account is shut down due to server resource
issues, we will (upon request) make a reasonable
effort to help get the account unsuspended. This
includes tracking down the offending program, if
applicable, and/or making available other
arrangements for hosting the account on a
semi-private or private server (additional fees
may be required).
We do not allow ANY Matt Wright FormMail script
to be installed on our servers. For a list of
the Matt Wright banned scripts, please see:
www.scriptarchive.com.
All server activity is logged. Any snooping,
hacking, or other inappropriate activity of any
type outside of your account on our servers will
be grounds for termination.
In addition, your account is for web and email
use only. Any other activities, at our sole
discretion, will be grounds for termination as
well.
This Terms of Service may be amended at any time
at the discretion of LongIslandWebHosting.com.
All accounts are required to comply with any
changes made to these policies. Notification of
any major changes to the policies will be
emailed to the email addresses we have on file
for all account holders. You are required to
keep a valid and current email address on file
with us, in your billing account.
If you are unsure if what you are doing is
against our TOS, contact us. There are no
refunds granted for accounts terminated due to
TOS violation.
Other Responsibilities of the Customer
(i) The Client shall not burden the server with
non-functional scripts or otherwise obstruct the
functions of the server. The Client shall not
operate scripts that could cause damage to LongIslandWebHosting.com or third parties in any way.
(ii) The Client is fully responsible for the
information and material he/she stores, presents
or transmits by means of the hosting account.
(iii) The client shall not utilize the Services
in connection with any tortious or actionable
activity. Without limiting the general
application of this rule, the client may not:
Utilize the Services to publish or disseminate
information that (A) constitutes slander, libel
or defamation, (B) publicizes the personal
information or likeness of a person without that
person’s consent or (C) otherwise violates the
privacy rights of any person. Utilize the
Services to threaten persons with bodily harm,
to make harassing or abusive statements or
messages, or to solicit the performance of acts
or services that are illegal under applicable
law.
Domain Name Registration and Renewal Policy
LongIslandWebHosting.com will make every effort
to register, transfer and/or renew your
requested domain name. This is not a guarantee
that your requested domain name is available for
registration, transfer and/or renewal. Your
domain name may go unregistered, untransferred
and/or renewed due to circumstances beyond our
control, such as registry, software and other
problems or outages, and will not be grounds for
compensation of financial loss. You are
responsible for monitoring your domain
expiration date and making sure you renew it
before it expires.
An order for domain name registration, transfer
and/or renewal does not guarantee domain name
registration, transfer and/or renewal. Domain
names will not be registered, transferred and/or
renewed until payment is received. If requested
domain name is paid for to LongIslandWebHosting.com and subsequently not registered,
transferred and/or renewed by LongIslandWebHosting.com, the domain registration fee will be
refunded.
By placing an order for domain registration, you
agree to the Uniform Domain-Name
Dispute-Resolution Policy.
Force Majeure
LongIslandWebHosting.com will not be liable for
failure or delay in performing it obligations if
such failure or delay is due to circumstances
beyond its reasonable control, including but not
limited to acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood,
strike or other labor disturbance, interruption
of or delay in transportation, unavailability
of, interruption or delay in telecommunications
or third party services (including DNS
propagation), failure of third party software or
hardware or inability to obtain raw materials,
supplies or power used in or equipment needed
for provision of the Services.
Relationship
LongIslandWebHosting.com is acting as an
independent contractor, and is not acting as an
employee of customer.
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